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FAQ
Order Issues
I’m missing an item from my order, what do I do?
Please call and notify us , we will resend it
What do I do if I receive a faulty item in my order?
Notify us through any of our communication chanel, we will return the faulty item and supply you the correct product
Delivery
What should I do if my order hasn’t been delivered yet?
If you have not received tracking link via email from us Check progress in the Order tracking on our website or call us we will gladly assist you
How can I find your international delivery information?
we do not deliver internationally
Can I track the delivery of my order?
Yes you can track. when an order is complete we send you a tracking link via your email. Click on the link to see status of your order
Returns & Refunds
What is your International Returns Policy?
We do not refund but exchange for other item/s.How ever we do not accept returns on all products especially food grade products
I’m an International customer. How do I return something to you?
Yes you can. Make sure we comunicate with us before you do. How ever we do not accept returns on all products especially food grade products
Can I return an item for an exchange instead of a refund?
No but you can exchange for another product or we keep your money as a credit for next order. However we do not accept returns on all products especially food grade products